Privacy Policy

This Privacy Policy explains how UniverseAwakes.com (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from universeawakes.com (the “Site”).

1. What We Collect

Device Information

We automatically collect technical data like your IP address, browser type, time zone, and pages viewed. This helps us improve the site and prevent fraud.

Order Information

When you place an order, we collect your name, billing/shipping address, email, phone number, and payment method (like PayPal or card details). This lets us process your order and contact you if needed.

Customer Support Info

If you contact us, we may store your message and contact details so we can follow up and provide support.

2. How We Use Personal Information

We use the data we collect to:
– Process and ship your orders.
– Communicate with you about purchases.
– Detect and prevent fraud.
– Improve our website and customer experience.
– Comply with legal obligations.

3. Sharing Your Information

We only share your data with trusted third parties who help us run our business, such as:
– Payment providers (e.g., PayPal, Stripe).
– Shipping and fulfillment partners.
– Analytics providers like Google Analytics.
– Legal authorities, if required by law.

We do not sell or rent your personal data.

4. Cookies & Tracking

We use cookies and similar tools to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies in your browser, but certain features may not work properly.

5. Your Rights

Depending on where you live, you may have the right to:
– Access your personal information.
– Correct or delete the data we hold about you.
– Object to certain data uses or request restrictions.

To make a request, contact us at customer_service@universeawakes.com.

6. Data Retention

We retain your personal data only as long as needed to fulfill your orders, comply with legal or tax obligations, and protect our business. You may request that we delete your data at any time.

7. Children

Our Site is not intended for children under 18. We do not knowingly collect information from minors. If we discover that a child has submitted personal data, we will delete it promptly.

8. Security

We implement appropriate technical and organizational safeguards to protect your information. However, no method of transmission over the internet is completely secure. You use the Site at your own risk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised effective date. Continued use of the Site indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns, please contact: universeawakes.com via email at: customer_service@universeawakes.com.